Initial In Home Consultation- During this visit I will meet with you and your pets. I will need a tour of the pet’s areas in your home. We will discuss your requirements for pet care and home care while you are away. We will also complete paperwork and I will pick up your keys.

Visits include, but are not limited to;

Pet Care: fresh food and water, playtime, exercise, treats, administration of medicine, litter or cage maintenance and basic grooming.
Home Care: pick up mail, newspapers, water plants, turn on/off lights, open/close shades, clean up any accidents pet may make.

Keys- After your pet sit I can either return your keys or keep them on file for future pet sits. Keys kept on file with Creature Comforts will be kept in a locked location and coded with a number not related to your name or address. If you would like you keys returned, I prefer to do this in person. I cannot be responsible for the safety of keys that are returned by mail or left in an unsecured location.

Service Requests- A signed service request must be provided to Creature Comforts before service is provided. Payment is preferred prior to service, but can be invoiced. Invoiced service must be paid within 5 days of the first date of the pet sit service. Creature Comforts accepts checks or cash for services provided. A $25.00 fee will be charged for a returned check. A service charge will be added for invoices paid after 30 days.

Cancellation Policy- Cancellations within 48 hours of the start of requested service will not be subject to any fees. Cancellations of less than 48 hours will be subject to a $10.00 fee. Cancellations of less than 48 hours on holidays are subject to a one day visit fee. Holidays are defined as the 10 federally recognized holidays. Refunds due to pet owner’s early return will be honored if Creature Comforts is notified at least 48 hours in advance of owner’s early return.

Returning Home Procedures- For the safety and health of your pets, Creature Comforts would prefer a phone call or email confirming the owner has returned home at the designated date/time. Creature Comforts cannot be held responsible for pet sit needs after the end date/time stated on the service agreement.

Pets- Dogs normally require 2-5 visits per day, a minimum of 2 dog visits within a 24 hour period is required. Cats normally require 1-2 visits per day, a minimum of 1 cat visit in a 24 hour period is required. Creature Comforts will make every effort to visit your pet(s) at the same time(s) everyday; however times may vary slightly and cannot be guaranteed. All pets must be current on vaccines during the time of service and should be on regular flea control. These requirements are for the protection and health of all animals Creature Comforts comes in contact with. Pets with electronic fences must wear their collars. All dogs must have either a collar with identification tags or be micro-chipped. It’s the pet owner’s responsibility to pet proof their home and property prior to leaving. This includes securing gates, doors, windows, etc. Creature Comforts is not liable for injuries or loss a pet may sustain while in its own home or on its property due to maintenance issues or lack or adequate security. Creature Comforts reserves the right to take pet(s) to designated vet(s). Owner is responsible for all vet charges. Before departing it’s requested that you stock up on pet food, medications, litter, treats, etc. There are times when supplies run out and need to be replaced prior to your return. For this service there will be a $15.00 fee per trip for items to be purchased. The trip fee and supply cost will be added to your bill. A store receipt will be provided.

Visitors to the Home- Creature Comforts cannot be responsible for the security of your home or pet(s) if you allow others to enter your home while you are away. I ask that you inform all likely visitors of this situation. If you do plan to have visitors, please inform Creature Comforts of this prior to the start of service.

Creature Comforts agrees to provide services stated in a reliable, caring and trustworthy manner. In consideration of the services and as an express condition thereof, the owner/client expressly waives and relinquishes any and all claims against Creature Comforts, unless arising from negligence on the part of Creature Comforts. Owner/Client agrees to notify Creature Comforts of any concerns within 24 hours of return.